A Lesson on Management?

I was walking past a cleaner who had just mopped the floor. I have never seen him before but he was friendly. He said I was leaving tracks behind me and he had just mopped the floor. However, he said that it was OK.

He went on to say that the management would check on him from time to time to make sure that he was doing his duties instead of loitering in the compound. His face was downcast as we chatted. It seemed that he was disheartened that his supervisors did not trust him enough to do a good job.

Now, I personally did not know this cleaner. I had never seen him before. I did not know his name. I did not know about his track record as a cleaner for that company. May be he was lazy, which might be why the management needed to resort to implementing this strategy. 

I don’t know what you think about this but I think as leaders, we should first learn to trust and respect the people under our care. If we go the extra mile to build a happy, supportive, safe and respectful environment for people to work in, they would be happy coming in to work everyday. There would be smiles on their faces. 

If we have the mindset that a company is one big family, and those working under us is part of our family instead of our servants to boss around, they will enjoy this sense of belonging and will thrive in their work regardless of their positions. 

A few days ago, I sent my parents’ car to the workshop. The mechanic had junior mechanics under him. This mechanic knew how to be a good boss. As he was chatting with my dad, he said that the workers were from different ethnicities and different races but he cared for them like his own sons. They had come to work for him and so he realised he had the responsibility to care for them. He gave them food and he taught them skills. He said that he hoped that these boys would grow up to be useful people in the society. No wonder these junior mechanics were happy working there. They gave us excellent service because they had been given excellent treatments from the boss. They felt that they belonged there. They knew that they were a family. That was why they went the extra mile for their boss and for the customers. The atmosphere was so different. 

Now, if you compare these two bosses, you would see how it would affect the customers. The first boss doubted his worker and so the worker was not happy. He gossiped, grumbled and complained about the management to whoever was willing to listen, even just a passerby. 

The second one might not be a wealthy man, but he loved his workers and treated them like his sons. He hoped to provide values for his workers. It was not so much what his workers could do for him, but what he could provide for them. He was training them to be good mechanics and responsible citizens of the society. 

I admire the leadership of the mechanic. Let us do good and spread love and kindness when we have the opportunity. Let us lift people up, regardless of what they do for a living. Let us show love and respect to the people around us.

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